Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ibizatarot@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ibizatarot@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Right of Withdrawal (EU/EEA Customers)

If you are located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. The withdrawal period expires 14 days from the day you (or a third party you nominate) receive the last item of your order. Weekends and public holidays are included in this period.

To exercise your right of withdrawal, contact us at ibizatarot@gmail.com before the withdrawal period expires. You may use any clear statement expressing your decision to withdraw.

Once we receive your withdrawal request, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days. Refunds are issued to your original payment method.

You are responsible for the direct cost of returning goods unless we have agreed otherwise.

Exceptions: The right of withdrawal does not apply to:

• Sealed goods which are not suitable for return due to health protection or hygiene reasons, once unsealed after delivery
• Custom-made or personalised items (e.g. bespoke or made-to-order products)
• Digital content once download or streaming has begun, if you consented to this and acknowledged the loss of withdrawal right